Last updated: June 2025
We want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains the conditions under which returns, exchanges, and refunds are accepted. By placing an order on our platform, you agree to the terms outlined in this policy. Please read it carefully before making a purchase.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Returns must be initiated within 7 days of the delivery date. Items that show signs of use, damage caused by the customer, or are missing original tags or packaging may not be accepted for return.
Certain items are not eligible for return or refund, including perishable goods, digital products, customised or personalised items, items marked as final sale, and products that have been opened or used. Please review the product listing carefully before placing your order, as these exclusions will be clearly indicated where applicable.
To initiate a return, please contact our support team through your account portal within the eligible return window. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and provide further instructions, including the return shipping address, within 2 business days.
Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item dispatched by us. We recommend using a trackable shipping method for returns, as we cannot be held responsible for items lost or damaged during the return transit.
Once we receive your returned item, our team will inspect it within 3–5 business days. You will be notified via SMS or email regarding the outcome of the inspection. If the return is approved, we will proceed with the applicable refund or exchange. If the item does not meet our return criteria, it will be sent back to you at your expense.
Approved refunds will be processed to your original payment method within 7–10 business days of approval. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account. Shipping charges are non-refundable unless the return is due to an error on our part.
If you wish to exchange an item for a different size, colour, or variant, please indicate this when initiating your return request. Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead. Additional shipping charges may apply for exchange orders.
If you receive a defective, damaged, or incorrect item, please contact our support team within 48 hours of delivery with photographic evidence and your order details. We will arrange a replacement or full refund at no additional cost to you. Claims submitted beyond this window may be subject to review on a case-by-case basis.
Orders may be cancelled before they are dispatched. To cancel an order, please contact our support team as soon as possible with your order number. Once an order has been shipped, it can no longer be cancelled and must instead be processed as a return in accordance with this policy.
We reserve the right to update or modify this Returns & Refunds Policy at any time. Any changes will take effect immediately upon posting on this page with a revised date. We encourage you to review this policy periodically to remain informed of any updates.
If you have any questions about our Returns & Refunds Policy or need assistance with a return, please reach out to our support team through the platform or via the contact information available in your account portal.
