Last updated: June 2025
This Shipping Policy outlines the terms and conditions under which orders are processed, dispatched, and delivered through our platform. By placing an order, you agree to the terms described in this policy. Please read it carefully before completing your purchase.
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive a confirmation notification once your order has been dispatched.
We offer standard and expedited shipping options at checkout. Standard shipping typically takes 5–10 business days, while expedited shipping takes 2–4 business days, depending on your delivery location. Estimated delivery timelines are indicative and may vary due to factors beyond our control, such as courier delays or adverse weather conditions.
Shipping charges are calculated at checkout based on the delivery destination, package weight, and selected shipping method. Any applicable taxes or duties are the sole responsibility of the recipient and are not included in the shipping fee displayed at checkout.
We ship to all serviceable locations within the country. Delivery timelines may vary for remote or rural areas. In some cases, additional charges may apply for deliveries to locations outside our standard coverage zones, and you will be notified before your order is confirmed.
International shipping is available to select countries. Delivery timelines for international orders typically range from 10–21 business days depending on the destination and customs clearance. We are not responsible for any customs duties, import taxes, or delays caused by the destination country's customs authority.
Once your order has been dispatched, a tracking number will be shared with you via SMS or email. You can use this tracking number on the respective courier's website or through your account portal to monitor the status of your delivery in real time.
If a delivery attempt is unsuccessful due to an incorrect address, absence of the recipient, or refusal to accept the package, the courier may attempt redelivery or return the item to us. Re-shipping charges will apply for returned orders. Please ensure your delivery address and contact details are accurate at the time of placing your order.
In the rare event that your order arrives damaged or is lost in transit, please contact our support team within 48 hours of the expected delivery date. We will work with the courier to investigate and resolve the issue promptly. Claims submitted after this window may not be eligible for replacement or refund.
Shipping address changes can only be accommodated before the order has been dispatched. Once the order is with the courier, we are unable to modify the delivery address. Please contact our support team as soon as possible if you need to make any changes to your order details.
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon being posted on this page with an updated date. We encourage you to review this policy periodically to stay informed of any updates.
If you have any questions or concerns regarding your shipment or this Shipping Policy, please reach out to our support team through the platform or via the contact information available in your account portal.
